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Tier-1 brand, mid-level (2-5 years), metro location and generalist service role increase competition.
After-sales and channel/B2B service skills are somewhat transferable but require product and supply-chain familiarity.
Explicit education and 2-5 years after-sales/sales experience create moderate filtering for shortlisting.
Ensure complete customer satisfaction with product quality focusing on end-user experience.
Provide technical and product training to clients; maintain comprehensive product and client knowledge.
Drive service levels and improve inventory turnover by coordinating with supply chain and suppliers; maintain client database and handle after-sales follow-up and quality issue resolution.
Diploma/BE/BTech/Graduate degree required.
2-4 years of after-sales experience, including Channel Sales & End-User (B2B) Sales.
Experience in providing technical/product training and customer service orientation.
Work Experience Required: 2-5 years of sales experience (explicitly mentioned).
Experienced in after-sales and channel/end-user B2B sales, with customer service and technical training expertise.
Comfortable working cross-functionally with supply chain and quality teams to resolve issues and improve service.
Able to manage client relationships and databases systematically to drive service improvement and inventory management.