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Metro location, generalist 'Operations Engineer' title, and broad EUC skillset increase applicant competition.
EUC and endpoint skills are moderately transferable across industries but remain enterprise-infrastructure specific.
Specific mandatory EUC technologies and scripting imply strict technical filters during shortlisting.
Own the engineering, operation, and continuous improvement of enterprise endpoint and virtual desktop platforms including Intune, MECM/SCCM, Citrix VDI, Jamf, and AWS components.
Lead technical resolution during major EUC and VDI incidents, define secure configurations, and apply data-driven insights to enhance reliability, security, and user experience.
Produce operational data reports, lead complex change deployments, mentor junior engineers, and collaborate cross-functionally to maintain service availability and compliance.
Bachelor’s degree in Computer Science, IT or related field, or equivalent professional experience.
Strong enterprise-level experience with Intune, MECM/SCCM, Citrix Virtual Apps & Desktops, Jamf Pro, Group Policy, and AWS foundational services.
Experience leading complex incident resolution with demonstrated ability to analyze and present operational data and KPIs.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced technical leader comfortable owning critical enterprise EUC and VDI services in regulated or security-conscious environments.
Data-driven and operationally focused, able to use KPIs and dashboards to influence technical strategy and capacity planning.
Strong mentor with scripting skills (PowerShell and macOS scripting), capable of guiding junior engineers and managing out-of-hours support demands.