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Tier-1 brand, metro role, and broad CI requirements increase candidate competition.
CI skills transfer across industries, but preference for GSC/logistics/shared-services raises domain specificity moderately.
Requires specific CI/OPEX skills, facilitation/coaching capabilities and preferred certifications, so filtering will be strict.
Lead the deployment and scaling of Operational Excellence (OPEX) capability and Lean practices across Global Service Centers, focusing on embedding daily management routines and problem-solving disciplines.
Drive cultural shift from silo optimization to end-to-end value stream thinking by coaching and enabling Continuous Improvement (CI) practitioners and teams across functions and locations.
Design, deliver, and manage structured OPEX capability-building initiatives linked to real business priorities, with measurable impact on performance, adoption, and maturity metrics.
Hands-on experience with Continuous Improvement, Lean, and Operational Excellence deployment in large-scale operations or shared services environments.
Relevant degree or equivalent in business, operations, engineering, quality, transformation, or related discipline.
Strong knowledge and practical experience with Six Sigma & Lean methods (e.g. A3 Problem Solving, Kaizen, Visual Management, Value Stream Mapping).
Work Experience Required: Not explicitly mentioned in the JD.
Experienced leader in Continuous Improvement with ability to influence across complex matrix organizations and geographically distributed teams.
Proven capability in designing and executing OPEX culture change, capability journeys, and structured problem-solving embedded in business processes.
Strong stakeholder management and coaching skills to sustain adoption of Lean methods aligned with enterprise business priorities.