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Senior niche industrial service role in a metro location with moderate brand recognition increases competition to medium.
Role requires industry-specific heavy-equipment service and field operations experience, limiting cross-industry transferability.
Explicit 10-15 years and sector-specific service management requirements create strict shortlisting filters.
Lead and manage multiple service centers across India, including teams of engineers, technicians, and administrative staff to ensure high-quality service delivery.
Oversee daily operations with responsibility for adherence to safety protocols, regulatory compliance, budget management, spare parts logistics, and performance monitoring via KPIs such as response times, customer satisfaction, and profitability.
Drive operational efficiency and continuous improvement initiatives aligned with business objectives, collaborating with sales and project management to enhance aftermarket service growth.
Bachelor's degree in Engineering (Mechanical, Electrical, or related field) is mandatory; Master's degree or MBA is a plus.
10-15 years of experience in service management or operations within industrial equipment, mining, cement, or heavy machinery sectors.
Strong proficiency in CRM, ERP, or service management software platforms.
Ability to travel extensively within India and occasionally internationally.
Experienced leader with a proven track record managing multi-disciplinary service teams in a service-centric industrial environment.
Strong operational and financial acumen demonstrated through budget and KPI management in service operations.
Capable of strategic collaboration across sales and project teams to align service solutions with broader business growth objectives.