Senior Microsoft 365 Operations Specialist
KSB SE & Co. KGaA (company site, opens in a new tab)PuneOn-siteDirect career pageEst. 12–22 LPA
Posted 29d ago
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Job description
Structured overview of role & requirements
About This Role
- Provide second level operational support for Microsoft 365 services including Teams, SharePoint, Outlook, and Exchange Online within defined boundaries.
- Handle incident and service request analysis, troubleshooting user issues (authentication, permissions), and execute standard changes per approved runbooks.
- Manage security triage (Defender), identity management (Entra ID), telephony support, app registration maintenance, and audit/log analysis to support M365 operational stability.
Minimum Requirements
- Experience required: Not explicitly mentioned in the JD.
- Strong technical expertise in Microsoft 365 platforms including Teams, SharePoint, Exchange Online, and identity management (Entra ID).
- Familiarity with security triage processes, incident management, and use of audit logs for incident investigations.
- Ability to work within agile delivery models (Kanban/Scrum).
Ideal Candidate Profile
- Operates effectively in technical second-level support roles focused on Microsoft 365 operational stability and security.
- Has detailed knowledge of multiple M365 components including collaboration, telephony, identity, security, and app/platform administration.
- Skilled at troubleshooting complex incidents, prioritizing and escalating issues, and executing defined operational procedures.