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Niche Microsoft 365 specialization but metro location and broad responsibilities create moderate competition.
Low—Microsoft 365 and Entra ID operations skills transfer easily across industries.
High due to extensive mandatory Microsoft 365 platform skills and specific operational responsibilities.
Provide second level operational support for Microsoft 365 services including Teams, SharePoint, Outlook, and Exchange Online within defined boundaries.
Handle incident and service request analysis, troubleshooting user issues (authentication, permissions), and execute standard changes per approved runbooks.
Manage security triage (Defender), identity management (Entra ID), telephony support, app registration maintenance, and audit/log analysis to support M365 operational stability.
Experience required: Not explicitly mentioned in the JD.
Strong technical expertise in Microsoft 365 platforms including Teams, SharePoint, Exchange Online, and identity management (Entra ID).
Familiarity with security triage processes, incident management, and use of audit logs for incident investigations.
Ability to work within agile delivery models (Kanban/Scrum).
Operates effectively in technical second-level support roles focused on Microsoft 365 operational stability and security.
Has detailed knowledge of multiple M365 components including collaboration, telephony, identity, security, and app/platform administration.
Skilled at troubleshooting complex incidents, prioritizing and escalating issues, and executing defined operational procedures.