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Strong global brand, metro location, and mid-level generalist product-operations role increases applicant competition.
Role requires specific service-operations and automation experience but skills are transferable across industries.
Explicit 6–10 years requirement plus domain-specific automation and operations experience raises screening strictness.
Drive innovation initiatives focused on customer problems within end-to-end publishing processes, including intelligent automation and product capabilities.
Lead discovery, prioritization, and value realization of strategic projects by challenging assumptions, quantifying value, and managing risks across multiple stakeholders.
Coordinate delivery across business, product, technology, operations, and external teams while providing governance, escalation management, and tracking performance metrics.
6–10 years experience in service operations, digital support operations, automation initiatives, or business-facing technology-enabled roles.
Bachelor's degree in Business, Operations Management, Engineering, Technology, or related field.
Proven experience delivering measurable improvements in service efficiency, operational performance, and customer satisfaction.
Experience working with cross-functional teams including Product and Technology to define business requirements and drive adoption of digital tools or automation.
Experience working in complex technology-enabled service or publishing environments with an AI-first or automation mindset.
Ability to orchestrate cross-functional teams and manage dependencies to accelerate delivery of prioritized initiatives.
Strong analytical skills to quantify business impact, manage risks, and use data-driven decision making for innovation prioritization and governance.