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Job Description
Structured overview of role & requirementsAbout This Role
Manage new service and support tickets related to COE software subdomains including incident and change ticket management.
Provide support for CI/CD pipelines, Jenkins builds/tests, Valeo GenFramework, CoreALM, ALM NG and SIE applications as per user requests and guidance.
Deliver customer service support within defined SLAs and KPIs, including readiness to provide 24/7 support.
Minimum Requirements
Experience working with CI/CD toolchains such as Jenkins, GitHub, Gerrit, GCC, Nexus, Artifactory, TeamForge, Codebeamer, Klocwork, and Blackduck.
Experience with operating system administration on Windows and Linux is mandatory.
Working experience with ticketing systems like Jira is required.
Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
Proficient in software release management and vulnerability/static analysis tools (e.g., Klocwork, Coverity, Blackduck).
Familiarity with cloud technologies such as AWS and containerization tools like Docker is advantageous.
Capable of operating in a high-availability, multi-disciplinary R&D environment requiring responsiveness to support tickets and SLA adherence.