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Tier-1 brand, generic operations title, metro location, and broad skillset raise competition.
High because payments dispute and card scheme knowledge is industry-specific and less transferable.
Moderate due to required Visa/MasterCard dispute knowledge and payments processing experience.
Process cardholder and merchant dispute transactions in compliance with Visa/MasterCard, federal, and state regulations.
Review, research, and resolve dispute inquiries from cardholders, financial institutions, merchants, and internal departments to minimize financial loss.
Handle dispute process end-to-end including non-posted items, retrieval projects, authorization chargebacks, and escalations ensuring compliance and quality standards.
Knowledge of Visa/MasterCard operating rules and federal/state regulations impacting dispute processing.
Any Graduation (full-time or distance education) required.
Employment mode: Full Time, Job location: Gurgaon, India.
Work Experience Required: Not explicitly mentioned in the JD.
Familiarity with credit, debit, and prepaid debit dispute processing and related procedures.
Ability to handle multiple tasks with strong attention to detail and organizational skills in a regulated financial service environment.
Comfortable managing escalations and collaborating with cross-functional internal teams and external parties to resolve disputes efficiently.