Associate II, BPS Operations Processing
Fidelity National Information Services (FIS) (company site, opens in a new tab)GurugramOn-siteDirect career pageEst. 5–8 LPA
Posted on 17 Sept
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Job description
Structured overview of role & requirements
About This Role
- Process cardholder and merchant dispute transactions in compliance with Visa/MasterCard, federal, and state regulations.
- Review, research, and resolve dispute inquiries from cardholders, financial institutions, merchants, and internal departments to minimize financial loss.
- Handle dispute process end-to-end including non-posted items, retrieval projects, authorization chargebacks, and escalations ensuring compliance and quality standards.
Minimum Requirements
- Knowledge of Visa/MasterCard operating rules and federal/state regulations impacting dispute processing.
- Any Graduation (full-time or distance education) required.
- Employment mode: Full Time, Job location: Gurgaon, India.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Familiarity with credit, debit, and prepaid debit dispute processing and related procedures.
- Ability to handle multiple tasks with strong attention to detail and organizational skills in a regulated financial service environment.
- Comfortable managing escalations and collaborating with cross-functional internal teams and external parties to resolve disputes efficiently.