Business Operations Analyst
PhonePe (company site, opens in a new tab)1–2 yrsBengaluruOn-siteDirect career pageEst. 6–10 LPA
Posted on 18 Sept
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Job description
Structured overview of role & requirements
About This Role
- Own daily business operations and coordinate with internal/external stakeholders to ensure smooth execution and resolve escalations.
- Identify process gaps and lead automation or technology improvements working with technical and business teams.
- Manage operational metrics, analyze data for root causes, deliver reporting, and partner with finance for reconciliations and corrections.
Minimum Requirements
- 1-2 years of experience in business operations, fintech, financial services, technology, or similar environment.
- Advanced proficiency in Excel or Google Sheets; basic knowledge of SQL.
- Preferred educational qualifications: B.Tech or MBA.
- Not explicitly mentioned in the JD: notice period, location restrictions, mandatory certifications.
Ideal Candidate Profile
- Demonstrates strong ownership with proactive problem-solving and bias toward action in fast-paced environments.
- Skilled in stakeholder management and communication to manage escalations and coordinate cross-functional initiatives.
- Analytically adept, able to interpret data into actionable insights and experienced in handling both routine and ambiguous tasks.