Service Delivery Manager - S&P - Sourcing 4C
Genpact (company site, opens in a new tab)NoidaHybridDirect career pageEst. 12–20 LPA
Posted on 18 Sept
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Job description
Structured overview of role & requirements
About This Role
- Own end-to-end service delivery for sourcing operations, aligning with procurement goals and business expectations.
- Drive operational excellence via best practices, continuous improvement, and performance metrics across sourcing processes.
- Lead vendor management, cross-functional collaboration, and team guidance to ensure SLA compliance and value delivery.
Minimum Requirements
- Bachelor's or Master's degree in Commerce, Economics, Finance, Business Administration, or Business Analytics.
- Relevant certifications in supply chain or procurement such as CSM, CPSM, or CSCP mandatory.
- Proficient in English (Intermediate B1 level) required.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Experienced with strategic sourcing and procurement operations with strong vendor and stakeholder management skills.
- Familiar with AI, digital sourcing tools, procurement analytics, and driving transformation initiatives in sourcing domains.
- Capable of leading teams and collaborating across functions including finance, legal, and category management to optimize sourcing performance.