Business Operations Analyst, Payments Business
PhonePe (company site, opens in a new tab)1–2 yrsBengaluruOn-siteDirect career pageEst. 8–12 LPA
Posted on 18 Sept
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Job description
Structured overview of role & requirements
About This Role
- Manage day-to-day business operations with internal teams and external stakeholders like partner banks and payment networks.
- Monitor payment transaction success rates, analyze data for product and process improvements, and handle escalations withCustomer Support for prompt resolution.
- Drive reconciliations with finance, coordinate technical integrations and implementations, and handle business reporting including ad-hoc requests.
Minimum Requirements
- 1-2 years work experience in payments or operations industry.
- Proficient in advanced Excel; basic knowledge of SQL required.
- Qualifications: B.Tech or MBA preferred.
- Not explicitly mentioned in the JD: Location, notice period, regulatory constraints.
Ideal Candidate Profile
- Experienced in managing complex stakeholder relationships across banks, financial institutions, and internal teams in payment operations.
- Focus on execution with ability to negotiate and push towards clarity and impactful outcomes while maintaining collaborative engagement.
- Comfortable working in fast-paced environment requiring technical acumen, data analysis, and cross-functional coordination.