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Metro location, known employer, and a generalist early-mid operations role boost applicant competition.
Prefers hospitality and customer-facing experience, moderately limiting cross-industry transferability.
Requires hospitality experience and team leadership but has no tight certification or seniority gates.
Own and deliver a customer-centric workspace experience for occupants and guests within the assigned portfolio, acting as the primary contact for daily workspace needs and guest support.
Collaborate and engage actively with business lines, occupants, and the JPMC Global Real Estate team to implement consistent workspace activities and account initiatives at the site level.
Lead and train team members to manage complex daily operational matters, promote constructive relationships, and uphold high standards of stakeholder engagement.
Minimum 2+ years of experience in hospitality sectors such as hotels, aviation, or coworking spaces.
Location requirement: Must be willing to work on-site in Mumbai, Maharashtra.
Excellent verbal and written communication skills with a customer-focused attitude and proven team functioning capability.
Education: Bachelor’s degree or degree in Hotel Management, Business, or related field is a preferred but not mandatory qualification.
Experienced in managing operational and client engagement activities in dynamic, fast-paced workspace or hospitality environments.
Skilled in stakeholder management including communication with senior client staff, conflict resolution, and service delivery consistency.
Capable leader with analytical problem-solving abilities, able to proactively adapt to changing client needs while promoting collaborative team culture.