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Strong employer brand, metro location, and mid-level multi-site operations experience increase candidate competition.
Facility management and vendor skills transferable across industries but require operations experience, giving moderate sensitivity.
Explicit 5–7 years requirement plus 2–3 years multi-site experience makes shortlisting stringent.
Manage soft services delivery across multiple operating companies (OpCos) ensuring consistent quality, operational efficiency, and client satisfaction.
Oversee vendor management including contracts, performance reviews, negotiation, and compliance with health, safety, and regulatory standards across all locations.
Develop and manage soft services budgets, monitor expenditures, identify cost savings, and optimize resource allocation while maintaining service quality.
5-7 years experience in soft services/facility management, including 2-3 years managing multi-site operations.
Bachelor's degree in Facility Management, Business Administration, or related field required.
Proficiency in facility management software and strong vendor management and negotiation skills.
On-site location requirement: Gurugram, Haryana.
Experienced in managing multi-site soft services operations with ability to coordinate cross-location initiatives and build strong leadership relationships.
Skilled in analytical evaluation of service standards, KPI implementation, audits, and corrective actions to ensure compliance and quality.
Capable of stakeholder engagement by handling escalations, communicating performance updates, and maintaining relationships with facility managers and clients.