Consultant, Customer Experience & Business Process Improvement (CX&BPI)
Hewlett Packard Enterprise (HPE) (company site, opens in a new tab)10+ yrsBengaluruOn-siteDirect career pageEst. 25–45 LPA
Posted on 18 Sept
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Job description
Structured overview of role & requirements
About This Role
- Lead and deliver strategic transformation, improvement, and customer experience programs within HPE Operations.
- Drive end-to-end program management including diagnostics, business case creation, governance frameworks, KPI establishment, benchmarking, and stakeholder management.
- Implement change management initiatives and foster collaboration across multiple teams and senior stakeholders to ensure sustained transformation outcomes.
Minimum Requirements
- Bachelor's or Master's degree in Business Management, Engineering, or equivalent experience.
- 10+ years of relevant experience leading transformation or improvement programs.
- Experience in governance frameworks, business case management, KPI measurement, stakeholder and financial management, and executive steering committees.
- Hybrid working model with expectation of 2 days/week onsite at an HPE office in India.
Ideal Candidate Profile
- Experienced in leading cross-functional strategic or transformation projects with an ability to influence senior leadership.
- Proficient in applying problem-solving methodologies and program mobilization in complex, global, hybrid IT organizations.
- Preferably holds project management certifications (e.g., PMP), Lean Six Sigma or equivalent, with prior experience in technology industry and advanced facilitation skills.