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Metro Bengaluru and a generalist support engineer profile drive moderate applicant density.
Requires specific Windows/.NET/SQL support experience, moderately limiting cross-industry transferability.
Explicit 1–3 years requirement plus mandatory Windows/.NET/SQL skills creates moderate shortlisting rigidity.
Provide technical support to developers and system administrators, resolving customer-reported software issues promptly.
Identify and isolate product areas causing frequent support queries and collaborate with development teams to implement fixes.
Assist customers remotely with system setup, configuration, and administration, including on-call support coverage.
1-3 years experience in customer or internal software support role with direct customer interface.
Four-year technical degree in Electrical Engineering or Computer Science preferred.
Technical skills in C#, Microsoft Windows Server 2003/2008, Microsoft SQL Server 2005/2008, Microsoft .NET, JavaScript, and DHTML.
Work Experience Required: 1-3 years in software support; Prior work at hosting facility is a plus but not mandatory.
Experienced in design, development, testing, and troubleshooting of n-tier, enterprise-class web applications.
Capable of managing customer expectations with strong communication skills.
Comfortable working in roles involving client consultation and remote technical assistance, supporting mission-critical systems.