Product Support Engineer
Huron (company site, opens in a new tab)1–3 yrsBengaluruOn-siteDirect career pageEst. 5–12 LPA
Posted 29d ago
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Job description
Structured overview of role & requirements
About This Role
- Provide technical support to developers and system administrators, resolving customer-reported software issues promptly.
- Identify and isolate product areas causing frequent support queries and collaborate with development teams to implement fixes.
- Assist customers remotely with system setup, configuration, and administration, including on-call support coverage.
Minimum Requirements
- 1-3 years experience in customer or internal software support role with direct customer interface.
- Four-year technical degree in Electrical Engineering or Computer Science preferred.
- Technical skills in C#, Microsoft Windows Server 2003/2008, Microsoft SQL Server 2005/2008, Microsoft .NET, JavaScript, and DHTML.
- Work Experience Required: 1-3 years in software support; Prior work at hosting facility is a plus but not mandatory.
Ideal Candidate Profile
- Experienced in design, development, testing, and troubleshooting of n-tier, enterprise-class web applications.
- Capable of managing customer expectations with strong communication skills.
- Comfortable working in roles involving client consultation and remote technical assistance, supporting mission-critical systems.