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Generalist Operations Manager title, metro Bangalore location, and known BPO brand increase applicant competition.
General operations skills transfer broadly, but FinCrime/KYB specialization raises domain specificity to medium.
No explicit years or hard certifications but managerial and FinCrime expectations imply moderate filtering.
Supervise and coach a group of Team Leaders to ensure achievement of Client Service Level Agreements and financial targets.
Analyze and maintain client SLAs, implement improvement plans, and manage day-to-day operations including staffing and performance metrics.
Lead operational risk mitigation, resource optimization, and client relationship management including attending client business reviews.
Work Experience Required: Not explicitly mentioned in the JD.
Graduate / Postgraduate degree mandatory.
Location: Bangalore (Embassy Manyata Business Park).
Knowledge of Fin Crime, KYB, and Transaction Monitoring preferred but not explicitly mandatory.
Experienced in managing teams with performance coaching and ability to handle employee relations and engagement.
Strong operational mindset with ability to analyze, improve workflows, and implement strategic action plans.
Capability to manage multiple stakeholder relationships including clients and internal teams under a flexible schedule in a fast-paced environment.