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Tier-1 brand, metro location, and common service manager title increase applicant competition.
Role requires industry-specific technical service and instrumentation experience, so cross-industry transferability is low.
Explicit 8+ years and managerial experience plus domain-specific requirements make screening relatively strict.
Lead and optimize service operations, managing teams of Field Service Engineers across multiple platforms and locations.
Drive business performance by managing financial metrics such as revenues, costs, and cost of service percentage, while maximizing customer satisfaction and continuous improvement.
Collaborate with Sales and other departments to align strategies and ensure effective, customer-friendly service delivery channels including direct, ASP, partners, and online.
Bachelor's or Master's degree in Analytical Chemistry, Instrumentation, Pharmacy, Biotechnology, Life Science or equivalent.
Minimum 2 years of experience as a People Manager; overall work experience greater than 8 years.
Ability to manage teams responsible for hardware, software, and network product service including implementation, installation, repair, calibration, and support.
Willingness to participate in customer/vendor credentialing, including identification verification, certification compliance, and adherence to health and safety standards.
Experienced in translating regional/global plans into clear actionable country-level service delivery strategies.
Strong business acumen with ownership of financial performance and operational decision-making authority.
Proven leadership in managing multi-location teams and collaborating cross-functionally to foster customer-centric culture and continuous improvement.