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Niche Splunk and major-incident expertise plus seniority reduces applicant density.
Role requires Splunk, ITIL, and major-incident experience, limiting cross-industry transferability.
Explicit seniority, ITIL/incident management and tool-specific skills make filters stringent.
Lead and manage high-severity major incidents across complex multi-cloud and hybrid IT environments, ensuring minimal business impact and SLA adherence.
Serve as the primary decision-maker coordinating multiple technical teams, vendors, and business stakeholders during incidents and post-incident reviews.
Define and enforce ITIL-aligned incident management processes while mentoring incident management and support teams, and proactively managing risk through monitoring and mitigation.
5–8 years of experience in IT operations, service management, or incident management with significant major incident handling exposure.
Experience managing high-impact enterprise-wide incidents in multi-cloud or hybrid IT environments (Azure, AWS, GCP, on-prem).
Deep understanding of ITIL processes, especially incident, problem, change, and service continuity management.
Familiarity with enterprise monitoring, ticketing, and alerting tools such as ServiceNow, Jira, Splunk, OpsGenie, or SolarWinds.
Experienced leader capable of cross-functional coordination and decision-making under high-pressure, critical incident situations.
Skilled in stakeholder communication, including reporting to senior management and C-level executives.
Operationally adept in proactive risk management, incident lifecycle governance, and continuous process improvement in complex cloud/hybrid infrastructures.