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Senior on-site role requiring specific Okta/IAM and global IT operations skills yields moderate applicant competition.
Core IT operations and IAM experience are transferable, but SOC2 and public-sector SaaS context increases domain specificity.
Strict experience, management, and Okta/ITSM requirements make shortlisting highly selective.
Lead and develop global IT operations and end user services teams in Pune and the US, owning service levels and IT support strategy.
Own and manage core IT platforms (Google Workspace, Slack, Atlassian, Okta), network infrastructure, IT asset/inventory management, and office IT infrastructure including new-site buildouts.
Serve as senior escalation for major incidents, ensure security and compliance (SOC 2), and partner with systems engineering and security teams on shared projects and standards.
13+ years in IT within cloud-first, SaaS environment with 6+ years managing IT teams including managing managers/team leads.
Experience leading globally distributed IT teams across multiple sites and time zones, including offshore and India-based teams.
Deep hands-on expertise with Google Workspace, Slack, Atlassian, and Okta (especially Okta IAM: SSO, provisioning, access policy).
On-site in Pune; Bachelor's degree in IT/Computer Science or equivalent experience; solid grounding in ITSM/ITIL processes and compliance (e.g., SOC 2).
Experienced in scaling and operating IT operations in a high-growth, multinational SaaS company with global distributed teams.
Able to set strategic direction for IT operations while maintaining hands-on involvement with core platforms, security, and infrastructure.
Proven leader in developing IT teams, managing MSP relationships, and accountable for measurable service levels and support quality across sites.