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Tier-1 employer, metro location, and a common early-career operations title increase applicant competition.
Skills moderately transferable across BFSI and BPO but domain knowledge in fraud/claims raises fit sensitivity.
Regulated banking role with background checks but only a 1+ year requirement.
Proactively identify and implement improvements in fraud and claims processes to enhance customer experience and mitigate fraud risks via customer authentication.
Handle moderately complex customer support tasks including de-escalation of sensitive information and claims resolution.
Manage multiple claim types by making decisions using various systems and engaging third parties for research as needed, escalating issues to supervisors appropriately.
At least 1 year of customer service support experience or equivalent (through work experience, training, military experience, or education).
Proficient communication skills including verbal and written to interact with customers and internal teams.
Work Experience Required: Minimum 1 year customer service or equivalent.
Notice period: Not explicitly mentioned in the JD.
Experienced in handling fraud or claims operations with ability to make decisions across multiple claim types and systems.
Capable of managing sensitive and escalated customer interactions effectively, indicating strong situational judgment and communication skills.
Comfortable working under direction but able to identify risk and escalate issues proactively in compliance-driven environment.