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Tier-1 brand but niche SIEM skills reduce applicant density, producing medium competition.
SIEM and managed-security skills are specialized, making cross-industry transferability limited.
Requires specialized SIEM/managed-security experience and ITIL L3 capabilities, so filters are moderately strict.
Ensure secure, robust operation of client infrastructures by managing and resolving complex security incidents in a managed services environment.
Handle third-line support, root cause analysis of critical incidents, SLA adherence, and apply advanced solutions and operational improvements.
Create knowledge articles, train junior members, contribute to automation, and potentially manage projects within security technology domain.
Proven experience handling complex security infrastructure within managed services environment.
Bachelor's degree or equivalent qualification in IT/Computing or equivalent work experience.
Deep working knowledge of ITIL processes.
Workplace type: On-site.
Experienced in IT engineering in medium to large ICT organizations with strong client-focused approach.
Capable of planning activities and projects well in advance, and skilled in communication across diverse cultures and groups.
Able to mentor junior team members in advanced technical troubleshooting and best practices, maintaining composure under pressure.