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Metro location, mid-level experience, common CRM skills increase applicant density.
Medium - CRM and order-management skills transfer across industries, but OTC experience preferred.
Medium - explicit 2-year minimum plus mandatory Salesforce and order management system experience.
Manage and support international customers to gain timely access to Clarivate's web-based products through handling trials, new business setups, and renewals.
Handle internal and external stakeholders specifically using Salesforce CRM and order management/billing systems (e.g., NetSuite or Zuora).
Resolve incoming queries promptly while adhering to audit and compliance controls.
Bachelor’s degree in any subject specialization relevant to the role.
Minimum 2 years of experience in stakeholder and customer handling, specifically using Salesforce CRM.
Working knowledge of Microsoft Office with intermediate to advanced Access and Excel skills.
Experience with Salesforce Configure-Price-Quote (CPQ) or other CPQ tool is highly preferred.
Experienced in managing web product delivery/processes, order fulfillment, or customer service within a technology or SaaS business environment.
Strong familiarity with order to cash business processes including pricing, policies, and contracts.
Capable of handling rotational shifts across APAC, EMEA, and US time zones.