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Tier-1 brand, metro location, and a generalist 4PL customer-facing role increase applicant competition.
Role requires specific 4PL/freight forwarding operational experience, limiting cross-industry transferability.
Explicit minimum experience and mandatory 4PL/freight forwarding expertise make screening relatively strict.
Manage and monitor the end-to-end shipment process, ensuring seamless coordination with all stakeholders.
Maintain a customer-centric approach by providing effective business solutions, timely query resolution, and error prevention.
Prepare and submit accurate documentation while adhering to SOPs and IOPs; report performance to drive service improvements.
Bachelor’s degree in any field.
Minimum 2 years of experience in freight forwarding, 3PL and/or 4PL import/export operations.
Fluent English communication skills (written and spoken).
Strong documentation skills including creation of SOPs and project documentation.
Experienced in 4PL and supply chain management operations covering both origin and destination points.
Capable of effective communication and coordination in an international business environment.
Able to work under pressure, manage time effectively, and meet tight deadlines with a customer service orientation.