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Tier-1 brand, mid-level generalist scheduling role with common skills increases applicant competition.
Scheduling and customer-service skills are widely transferable across industries despite Agilent field-service context.
Explicit 5+ years requirement plus domain experience and SAP tool mandates increase screening strictness.
Maximize effectiveness and efficiency of field service team by strategic planning and daily operations management within a given geography.
Own confirmation and scheduling of all onsite service orders to meet customer response times and business objectives, optimizing resource deployment and cost-effectiveness.
Serve as Subject Matter Expert (SME) supporting scheduling team competency, backup coverage, onboarding and training, and contribute to scheduling process and tool improvements.
Academic degree with technological/engineering background or equivalent experience in a similar role.
Minimum 5+ years experience in customer service or project management.
Experience working in customer service and/or project management is mandatory.
Knowledge of Microsoft Office Suite and relevant SAP modules (ECC, CRM, FSM, BCM).
Strong planning, organizational, negotiation, and communication skills with high attention to detail and ability to manage in fast-paced, dynamic environments.
Ability to work independently, handle multiple priorities, resolve escalations, and maintain customer satisfaction.
Experience in scheduling, resource optimization, and proficiency in continuous improvement initiatives related to field service management.