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Mid-level support role, popular title, metro location, and established employer increase competition.
Core monitoring and DB skills transferable, but TMS/supply-chain preference raises domain specificity.
Explicit 5–7 years requirement, mandatory DBMS experience and tool knowledge enforce strict filters.
Resolve complex escalated issues for BY Transportation Management System customers ensuring application stability and service quality.
Own customer solution environments including troubleshooting, documentation, and maintaining knowledge of customizations for global customers adhering to SLAs.
Collaborate globally and work in shifts within a 24x7 support model including participation in on-call rotations and incident management outside standard hours.
Bachelor's degree required, STEM preferred.
5 to 7 years of work experience with 3-4 years hands-on strong DBMS skills (SQL, Oracle).
Prior support experience with ability to handle issues within SLA.
Willingness to work in rotational shifts including weekends, early/late shifts, and participate in on-call and outage support.
Strong techno-functional expertise with good analytical and communication skills, comfortable as technical-functional point of contact.
Experience or knowledge of Blue Yonder TMS or basic supply chain domain preferred.
Familiarity with SaaS tools like AppDynamics, Splunk, ServiceNow; adaptability to new technologies with some understanding of APIs, integrations, or EDI concepts.