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Tier-1 brand and Bangalore location increase applicant density, but niche incident-management specialization limits broad competition.
Incident command skills transfer across tech industries, but enterprise storage/cloud experience raises domain specificity.
Requires demonstrated enterprise incident leadership plus weekend shift availability, producing moderate filtering of candidates.
Act as incident commander for critical customer escalations during weekend global coverage, ensuring rapid decision-making and mitigation.
Coordinate cross-functional teams including Support, Engineering, Service Delivery, and Account teams to restore complex enterprise customer environments.
Lead executive and customer communications and manage global shift handovers to maintain continuity and prevent incident recurrence.
Proven experience leading cross-functional teams through severe enterprise outages or critical infrastructure incidents under pressure.
Ability to work fixed Thursday–Monday operational shifts with weekend coverage in Bangalore office.
Functional understanding of enterprise infrastructure such as storage, cloud platforms, or virtualization coupled with incident management frameworks.
Work Experience Required: Not explicitly mentioned in the JD.
Expertise in incident leadership with the ability to command high-stakes technical crises and unify diverse teams rapidly.
Strong strategic communication skills to synthesize complex technical issues into clear executive and customer updates.
Comfortable operating in a global follow-the-sun environment requiring meticulous handovers and operational ownership during fixed weekend shifts.