Escalation Manager
Everpure (formerly Pure Storage) (company site, opens in a new tab)BengaluruOn-siteDirect career pageEst. 20–35 LPA
Posted on 17 Sept
Reach people at Everpure (formerly Pure Storage)
People at this company you can reach
Log in to see who works here
Create a free account or log in to see the people at Everpure (formerly Pure Storage) you could write to:
- Recruiters & HR
- People in this function
- Work addresses
Your match
Against your primary resume
Log in to see your match score
Create a free account or log in to unlock your CV match score across:
- Role fit
- Experience
- Industry relevance
Protocol Intelligence
How competitive this role is
Competition
Background fit
Strictness
Log in to see why each signal reads the way it does.
Job description
Structured overview of role & requirements
About This Role
- Act as incident commander for critical customer escalations during weekend global coverage, ensuring rapid decision-making and mitigation.
- Coordinate cross-functional teams including Support, Engineering, Service Delivery, and Account teams to restore complex enterprise customer environments.
- Lead executive and customer communications and manage global shift handovers to maintain continuity and prevent incident recurrence.
Minimum Requirements
- Proven experience leading cross-functional teams through severe enterprise outages or critical infrastructure incidents under pressure.
- Ability to work fixed Thursday–Monday operational shifts with weekend coverage in Bangalore office.
- Functional understanding of enterprise infrastructure such as storage, cloud platforms, or virtualization coupled with incident management frameworks.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Expertise in incident leadership with the ability to command high-stakes technical crises and unify diverse teams rapidly.
- Strong strategic communication skills to synthesize complex technical issues into clear executive and customer updates.
- Comfortable operating in a global follow-the-sun environment requiring meticulous handovers and operational ownership during fixed weekend shifts.