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Metro location, mid-level generalist sales-support role, recognized brand, broad applicant pool.
Sales-support, CRM, and contract skills are readily transferable across industries.
Explicit 2–7 years requirement plus Salesforce and domain experience filters moderate applicant screening.
Prepare and manage subscription (license) agreements for new and renewal online product sales, ensuring accuracy and timely processing.
Generate sales renewal reports and analyses to support informed decision-making and track progress towards targets.
Serve as the first point of contact for customers regarding contract execution, invoicing, and support, coordinating with sales and internal teams to maintain high customer satisfaction.
Bachelor’s degree required.
2 to 7 years of experience in sales support or account support, preferably in publishing industry.
Proficiency in Salesforce CRM and strong computer skills (MS Word, Excel, PowerPoint).
Location: New Delhi (explicitly mentioned).
Experienced in managing sales support processes, especially contract/licensing renewals and invoicing, in a fast-paced environment.
Strong analytical skills with ability to use data for reporting and continuous process improvement.
Ability to coordinate multiple stakeholders and manage customer expectations effectively.