Manager, Technical Services (Network Security)
Palo Alto Networks, Inc. (company site, opens in a new tab)8+ yrsBengaluruOn-siteDirect career pageEst. 28–45 LPA
Posted on 18 Sept
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Job description
Structured overview of role & requirements
About This Role
- Manage end-to-end delivery quality and execution for a pod of Network Security technical services, ensuring projects meet scope, schedule, and quality metrics with weekly risk visibility.
- Provide hands-on technical oversight and unblock engineers on Palo Alto Networks security product implementations including PAN-OS, Panorama, Prisma Access, and SASE.
- Own people management including coaching, hiring, onboarding, performance reviews, and first escalation point for delivery issues, coordinating capacity and staffing with senior leadership.
Minimum Requirements
- Undergraduate degree in Computer Science, Engineering, or related technical field.
- At least 2 years managing a team of 5-8 service delivery engineers OR 8+ years in technical/professional services with team leadership responsibility.
- Hands-on experience delivering Network Security products, preferably Palo Alto Networks NGFW, Panorama, Prisma Access, or SASE.
- Role not eligible for immigration sponsorship.
Ideal Candidate Profile
- Experienced in managing multiple concurrent customer engagements using structured delivery methodologies to prevent schedule slippage.
- Capable of coaching and developing engineers, demonstrated by measurable team member growth or successful onboarding.
- Comfortable interacting with customers and cross-functional teams, translating technical details for non-technical stakeholders and managing escalations efficiently.