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Tier-1 brand, metro location, and mid-level leadership profile increase candidate competition.
Requires deep network security and Palo Alto product expertise, limiting cross-industry transferability.
Explicit 5+ years managerial requirement, 1+ managing managers, and specific NetSec product expertise increase strictness.
Lead delivery outcomes across multiple technical services pods, managing engagement health, utilization, margin, and customer satisfaction.
Develop and coach first-line managers, owning talent development, succession planning, and hiring for the area.
Own executive-level customer escalations end-to-end and partner with Sales and Partners to align delivery with demand and strategic accounts.
Undergraduate degree in Computer Science, Engineering, or related technical field.
5+ years managing service delivery teams of 10+ professionals, including at least 1 year managing other managers or leads.
Deep working knowledge of Network Security concepts and Palo Alto Networks products (NGFW, Panorama, Prisma Access, SASE) preferred.
Role is not eligible for immigration sponsorship.
Experienced in scaling delivery capacity with operational rigor in high-growth technology/security environments.
Proven ability to manage multiple pods/accounts with standardized playbooks and quality standards.
Strong executive communication skills with history of managing high-visibility escalations and building trusted customer relationships.