Sales Quality Warranty - Deputy Manager
Bosch (Robert Bosch LLC) (company site, opens in a new tab)3–5 yrsGurugramOn-siteDirect career pageEst. 9–15 LPA
Posted on 17 Sept
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Job description
Structured overview of role & requirements
About This Role
- Manage customer quality complaints and warranty claims administration to ensure resolution and customer satisfaction.
- Handle customer-specific requirements, contractual management, and escalation management for quality issues.
- Drive digitization, reporting, and process improvements related to sales quality and warranty within the automotive domain.
Minimum Requirements
- Bachelor's degree in Engineering (Mechanical, Automobile, Electrical, Electronics).
- 3-5 years of experience in manufacturing or quality roles within the automotive domain, preferably in team roles.
- Proficient technical knowledge of automotive systems including hardware, software, and diagnostics.
- Knowledge of customer Quality Management System requirements and claim management process.
Ideal Candidate Profile
- Experience working cross-functionally on automotive quality or product lifecycle projects involving customers and internal teams.
- Strong understanding of automotive legislation, product liability, data security, and cost awareness related to warranty and quality.
- Analytical problem-solving skills with an ability to lead teams and work collaboratively with customer organizations.