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Tier-1 brand, metro location, mid-level generalist title, and broad skill requirements create high competition.
Delivery and vendor-management skills are transferable, but BFSI knowledge increases domain specificity.
Explicit 3–8 years requirement plus customer-facing and vendor-management expectations makes moderate shortlisting strictness.
Owns and nurtures senior management relationships with customers at local, regional, and worldwide levels to ensure operational delivery excellence and customer satisfaction.
Manages all service delivery aspects including performance metrics, escalation, change management, expense controls, risk management for medium to high risk projects, and third-party vendor contracts.
Leads cross-functional teams and delivery organizations to meet SLA requirements on time and budget, contributes to strategic account and service delivery plans, supports pre-sales and change order negotiations.
First Level University Degree or equivalent combination of education and experience.
3 - 8 years of relevant business experience.
Experience with multi-cultural and cross-country environments; ITIL/ITSM knowledge desired.
Ability to travel up to 25%.
Demonstrated leadership in managing complex customer operational relationships across multiple geographies and business units.
Strong business management skills with ability to handle financials, contracts, risk management, and influence senior stakeholders.
Experienced in building and leading cross-cultural, cross-functional teams with a focus on continuous improvement and quality.