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Strong employer brand, mid-level generalist HR ERP role in a metro location increases candidate competition.
HRM ERP experience is transferable across industries but requires domain-specific payroll and benefits knowledge.
Explicit 3–5 years requirement plus mandatory HRM domain experience and ERP client-support skills.
Own end-to-end resolution of client-reported issues in HRM ERP systems, coordinating across technical and development teams.
Analyze and resolve issues specifically related to US Government HRM benefits and payroll processes.
Drive client support interactions to ensure issues are tracked and confirmed resolved.
3+ years of HRM domain experience in client support, testing, or analysis of ERP software products.
Minimum MBA in HR or degree in relevant field (BTech/BE/BSc in CS/IT) with HR/Payroll ERP experience.
Experience preparing test scripts, using defect and ticket tracking tools (JIRA, Confluence preferred).
Shift: Rotational 24/7; Location: Chennai.
Experienced in HRM ERP client support with strong knowledge of US Government employee benefits and payroll processes.
Familiarity with SQL, JQL, and ability to collaborate effectively with technical and business teams.
Capable of owning issue resolution lifecycle from identification through closure, demonstrating operational accountability.