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Mid-level branch ops role with common banking skills and broad requirements, moderate competition.
Role requires industry-specific branch banking operations and compliance experience, limiting cross-industry fit.
Explicit 3–9 year requirement and branch-ops expertise raise shortlisting rigor to medium.
Manage daily branch operations including cash handling, clearing, account openings, and service request processing.
Ensure compliance with KYC/AML guidelines, RBI regulations, and audit standards while maintaining operational controls such as cash, vault, ATM, locker, EOD, and reconciliation.
Monitor service quality metrics like turnaround time, first-time resolution, and complaints, drive root cause analysis-based improvements, and prepare branch for audits and inspections.
3 to 9 years of experience in branch operations.
Graduate degree required; banking certifications preferred.
Knowledge and practical experience with KYC/AML, RBI norms, and audit compliance mandatory.
Preferred certifications include JAIIB or CAIIB.
Experienced in running end-to-end branch operational controls with strong audit compliance orientation.
Skilled in customer service process management and cross-selling banking products such as insurance and investments.
Proficient at training frontline staff on process and compliance updates and managing operational records and inventories.