Branch Operations Manager| Tirupati
CSB Bank Limited (company site, opens in a new tab)3–9 yrsTirupatiOn-siteDirect career pageEst. 4–8 LPA
Posted on 17 Sept
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Job description
Structured overview of role & requirements
About This Role
- Manage daily branch operations including cash handling, clearing, account openings, and service request processing.
- Ensure compliance with KYC/AML guidelines, RBI regulations, and audit standards while maintaining operational controls such as cash, vault, ATM, locker, EOD, and reconciliation.
- Monitor service quality metrics like turnaround time, first-time resolution, and complaints, drive root cause analysis-based improvements, and prepare branch for audits and inspections.
Minimum Requirements
- 3 to 9 years of experience in branch operations.
- Graduate degree required; banking certifications preferred.
- Knowledge and practical experience with KYC/AML, RBI norms, and audit compliance mandatory.
- Preferred certifications include JAIIB or CAIIB.
Ideal Candidate Profile
- Experienced in running end-to-end branch operational controls with strong audit compliance orientation.
- Skilled in customer service process management and cross-selling banking products such as insurance and investments.
- Proficient at training frontline staff on process and compliance updates and managing operational records and inventories.