Back
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Tier-1 brand plus a common mid-level branch operations title increases competitive applicant density.
Requires mortgage retail operations and compliance expertise, limiting transferability across industries.
No explicit years but mortgage compliance and branch experience expected, so moderate shortlisting strictness.
Oversee customer service policies and procedures for mortgage loans ensuring compliance with bank and industry standards.
Drive process improvements focusing on compliance, efficiency, and resolution of compliance-related issues as the first line SME for loan scenarios.
Manage, train, and evaluate branch customer service team to meet quality, production goals, and service level adherence while monitoring operational metrics and fostering collaboration with related units.
Work Experience Required: Not explicitly mentioned in the JD
Familiarity with mortgage loans processing and customer service operations in banking.
Ability to monitor and manage operational scorecards, audit observations, and SLA adherence.
Location Required: Ludhiana - Feroze Gandhi Market (implied by job location).
Experienced in mortgage loan branch operations with a strong focus on compliance and process improvement.
Capable of managing team performance, coaching, and operational workflow to meet service and quality standards.
Skilled in coordinating across internal departments and using operational data to drive corrective actions and training.