Officer - Retail Branch Operations - Housing - Branch Operations - Ludhiana - Feroze Gandhi Market - J Grades
Tata Capital Limited (company site, opens in a new tab)On-siteDirect career pageEst. 4–8 LPA
Posted on 17 Sept
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Job description
Structured overview of role & requirements
About This Role
- Oversee customer service policies and procedures for mortgage loans ensuring compliance with bank and industry standards.
- Drive process improvements focusing on compliance, efficiency, and resolution of compliance-related issues as the first line SME for loan scenarios.
- Manage, train, and evaluate branch customer service team to meet quality, production goals, and service level adherence while monitoring operational metrics and fostering collaboration with related units.
Minimum Requirements
- Work Experience Required: Not explicitly mentioned in the JD
- Familiarity with mortgage loans processing and customer service operations in banking.
- Ability to monitor and manage operational scorecards, audit observations, and SLA adherence.
- Location Required: Ludhiana - Feroze Gandhi Market (implied by job location).
Ideal Candidate Profile
- Experienced in mortgage loan branch operations with a strong focus on compliance and process improvement.
- Capable of managing team performance, coaching, and operational workflow to meet service and quality standards.
- Skilled in coordinating across internal departments and using operational data to drive corrective actions and training.