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Generalist P&C knowledge role in a metro with moderate brand attracts typical candidate density.
Core HR service delivery and knowledge management skills are broadly transferable across industries and platforms.
Explicit minimum experience and preferred ServiceNow/tool exposure create moderate filtering requirements.
Manage the entire lifecycle of HR knowledge base content in ServiceNow and related platforms, ensuring accuracy and adherence to standards.
Collaborate with SMEs, P&C Intelligence, and content owners to enhance chatbot responses and improve self-service content efficacy.
Partner with the ServiceNow Product Owner to support platform improvements, taxonomy, tagging, and search optimization strategies.
Bachelor’s degree or equivalent experience.
Over 2 years of experience in People & Culture Operations, Knowledge Management, Content Management, or related roles.
Proficiency with case management tools, preferably ServiceNow.
Work hours aligned mainly to U.S. time zones for cross-functional collaboration.
Experience working in P&C Shared Services or international service delivery environments.
Demonstrated ability to partner across functions and lead training or enablement sessions on knowledge content.
Familiarity with chatbot/virtual agent or self-service tools and HR systems such as Workday is preferred but not mandatory.