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High competition due to Tier-1 brand, hybrid role, generalist SCM title, and mid-level appeal.
Medium - SCM and after-sales skills transferable across sectors but require domain-specific tools and processes.
Medium - specific SCM tool and functional skills required, but no explicit experience years.
Manage post-sales customer inquiries and resolve issues efficiently to ensure positive customer experience.
Oversee returns, exchanges, and refunds while ensuring adherence to company policies and standards.
Collaborate with sales, marketing, and internal teams to implement customer retention strategies and monitor feedback to recommend service improvements.
Bachelor's degree in Business Administration, Industrial Engineering, Logistics, Supply Chain Management, or Master's in Operations Management.
Experience with SCM-related tools like Blue Yonder Space Planning, Kinaxis, O9 Demand Planning, and Inventory Management.
Professional certification such as APICS CSCP, AIC, CPSM, CPM, or equivalent supply chain certifications.
English language proficiency at Upper Intermediate (B2) level.
Experienced in post-sales support and supply chain management with technical troubleshooting capabilities.
Skilled in using advanced SCM and planning software to drive operational improvements.
Able to manage cross-functional collaboration involving sales, marketing, and operations teams for customer satisfaction and retention.