Team Leader - Operations
DHL (company site, opens in a new tab)2–5 yrsOn-siteDirect career pageEst. 6–10 LPA
Posted on 16 Sept
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Job description
Structured overview of role & requirements
About This Role
- Lead and manage the APAC SPOC Operations team, including workload allocation, performance monitoring, coaching, and shift planning.
- Oversee daily logistics and supply chain operational activities such as order management, shipment tracking, invoicing, and customer requests, ensuring compliance with SOPs and mitigating operational risks.
- Manage customer and stakeholder relationships as the primary operational contact, handle escalations and critical incidents, analyze KPIs, drive continuous improvement, and support transitions and training.
Minimum Requirements
- Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, International Trade, Operations Management, or related fields.
- 2–5 years of experience in logistics operations, supply chain operations, control tower operations, order management, or customer service operations.
- Experience with Order Management Systems (OMS), Transportation Management Systems (TMS), and Warehouse Management Systems (WMS).
- Work Experience Required: 2–5 years in relevant operations roles; preferred 2+ years of team leadership or supervisory experience.
Ideal Candidate Profile
- Operations leader with demonstrated logistics and supply chain background, capable of managing a high-performing team in a fast-paced environment.
- Strong stakeholder management skills with experience supporting multinational customers and managing customer satisfaction and service delivery.
- Proven ability to drive continuous improvement initiatives, conduct root cause analysis, and handle operational risk effectively while ensuring business and customer objectives.