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Tier-1 brand, common operations title, mid-level experience and broad skillset increase applicant competition.
Role requires logistics and supply-chain domain experience, limiting cross-industry transferability.
Explicit years and logistics operations experience required, but certifications optional and skills moderately specific.
Lead and manage the APAC SPOC Operations team, including workload allocation, performance monitoring, coaching, and shift planning.
Oversee daily logistics and supply chain operational activities such as order management, shipment tracking, invoicing, and customer requests, ensuring compliance with SOPs and mitigating operational risks.
Manage customer and stakeholder relationships as the primary operational contact, handle escalations and critical incidents, analyze KPIs, drive continuous improvement, and support transitions and training.
Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, International Trade, Operations Management, or related fields.
2–5 years of experience in logistics operations, supply chain operations, control tower operations, order management, or customer service operations.
Experience with Order Management Systems (OMS), Transportation Management Systems (TMS), and Warehouse Management Systems (WMS).
Work Experience Required: 2–5 years in relevant operations roles; preferred 2+ years of team leadership or supervisory experience.
Operations leader with demonstrated logistics and supply chain background, capable of managing a high-performing team in a fast-paced environment.
Strong stakeholder management skills with experience supporting multinational customers and managing customer satisfaction and service delivery.
Proven ability to drive continuous improvement initiatives, conduct root cause analysis, and handle operational risk effectively while ensuring business and customer objectives.