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Tier-1 bank plus mid-level, metro-based, generalist operations role attracts many qualified applicants.
Sector-specific wealth and banking operations plus regulatory expertise limit transferability across industries.
Requires specific banking operations, regulatory and leadership experience, making filters stringent.
Manage and ensure delivery of Wealth & Retail Banking (WRB) operations across multiple countries to meet service standards including TAT, accuracy, and financial settlements.
Oversee operational risk controls, compliance adherence, and implement new transaction processing systems ensuring project success aligned with business goals.
Drive cost management, workforce capacity, talent development, process improvements, and lead transformation initiatives towards operational excellence and customer experience enhancement.
Work Experience Required: Not explicitly mentioned in the JD.
Location Requirement: Chennai, India (Office Working)
Must have skills in Operations Management, Risk Management, Project Management, and Team Management.
Employment Type: Permanent position at Band 7 level; familiarity with financial services operations preferred (implied by domain).
Experienced in managing large-scale, multi-country banking operations with focus on quality, compliance, and cost efficiency.
Proven ability to lead cross-functional teams and implement process automation and digital transformation in banking operations.
Strong strategic planning and stakeholder engagement capabilities to support growth, talent retention, and regulatory adherence.