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Tier-1 brand, common HR coordinator role, mid-level experience and Bangalore location drive high competition.
HR shared-services experience and Workday knowledge make transition across industries moderately sensitive.
Mandatory 2+ years HR shared services and required Workday/ServiceNow skills enforce strict filtering.
Serve as first point of contact for HR-related employee and manager inquiries through multiple communication channels ensuring prompt, accurate resolution.
Manage documentation and tracking of requests per agreed SLAs and escalate complex issues to appropriate HR groups.
Participate in continuous improvement initiatives for process simplification and operational efficiency.
Minimum 2 years experience in HR Shared Services mandatory.
Must have working knowledge of Workday and Service Now tools.
Must be willing to work from office (Whitefield, Bangalore) five days a week and available to work shifts.
Work Experience Required: Minimum 2 years in HR Shared Service domain.
Experienced HR operations coordinator familiar with handling customer service queries in a high volume, SLA-driven environment.
Competent in standard work documentation and business process improvement methodologies with ability to use tools like MS Office and Power BI.
Comfortable working onsite with shift flexibility and exposure to global HR service center operations; interest in learning an additional language (German or Spanish) is preferred but not mandatory.