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Tier-1 brand, Gurgaon metro, mid-level generalist title, and 3–5 year band increase candidate competition.
Role requires commercial property and facility management experience, limiting cross-industry transferability.
Explicit 3–5 year requirement plus commercial property preference and CRM proficiency make filtering moderately strict.
Serve as primary liaison between building management and tenants in a premium A Grade commercial property ensuring tenant satisfaction, retention, and engagement.
Oversee delivery and coordination of building services, acting as escalation point for complex tenant issues and maintaining service quality.
Manage tenant communications, compliance with building standards, and support emergency management procedures including tenant evacuations.
3-5 years experience in customer relationship management, preferably in commercial property or facility management.
Bachelor's degree in Business Administration, Property Management, Hospitality Management, or related field preferred.
Experience managing relationships in premium or A Grade commercial environments desirable.
Role requires on-site presence at Gurugram location with 48 scheduled weekly hours.
Experienced in handling tenant relations within premium or A Grade commercial real estate environments.
Skilled in coordinating cross-functional teams to resolve tenant issues and maintain high service standards.
Capable of proactive tenant engagement and managing crisis communications under pressure.