Assistant Manager - Service Delivery & Management
SourceoPuneOn-siteDirect career pageEst. 8–14 LPA
Posted on 16 Sept
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Job description
Structured overview of role & requirements
About This Role
- Oversee operation, monitoring, troubleshooting, and optimization of Zscaler services (ZIA, ZPA, ZTB, App Connectors).
- Ensure secure user access, adherence to policies, and service availability with prompt incident resolution.
- Manage ZPA Application Segments and related configurations, and perform log analysis to identify and fix issues.
Minimum Requirements
- Experience with Zscaler technologies: ZIA, ZPA, ZTB, App Connectors, and Client Connector.
- Proficient in SSL inspection, certificate management, network troubleshooting, and log analysis.
- Familiarity with ITIL incident, problem, and change management processes.
- Work Experience Required: Not explicitly mentioned in the JD.
Ideal Candidate Profile
- Strong operational expertise in managing enterprise Zero Trust architecture using Zscaler products.
- Experienced in monitoring and maintaining service levels and swift incident troubleshooting.
- Skilled in log analytics and applying corrective actions using Zscaler analytics and audit logs.