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Tier-1 airline, mid-level generalist sales support, metro location and broad skill requirements increase competition.
Core sales support skills are transferable, though aviation experience preference raises domain specificity.
Explicit 5–7 years requirement and aviation experience preference make filters moderately strict.
Manage and ensure efficient helpdesk operations within the Sales department, focusing on customer inquiry resolution and complaint handling.
Ensure daily KPIs and SLAs are met individually and across the team, resolving escalations per SOP.
Collaborate with internal teams and external agencies to support sales strategies, gather customer feedback, and champion customer satisfaction initiatives.
Bachelor's degree in Business Administration, Sales & Marketing, or related field.
Minimum 5 years of experience in sales, sales support, or related roles.
Working knowledge of airline systems, GDS, reservations, and ticketing.
Location requirement: Gurugram.
Experience in aviation sector or airline sales support is a strong advantage.
Proven ability to manage multi-department collaborations and external agency coordination.
Strong operational focus on meeting KPIs, SLAs, and driving customer-centric improvements within sales support functions.