Customer Success Manager, SMB
Birdeye (company site, opens in a new tab)3+ yrsGurugramOn-siteDirect career pageEst. 7–14 LPA
Posted on 17 Sept
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Job description
Structured overview of role & requirements
About This Role
- Manage and grow Small Business Accounts client base by onboarding, training, retention, and renewal.
- Tailor communication and education to each client’s business and online reputation needs to maximize platform usage.
- Own the customer experience by troubleshooting, addressing needs, and ensuring successful use of Birdeye’s SaaS platform.
Minimum Requirements
- Bachelor’s degree in science, mathematics, business, technology, engineering or equivalent experience.
- 3+ years of experience in professional services or B2B Customer Success, preferably in SaaS.
- Experience with online subscription/SaaS products and SaaS platform configuration and troubleshooting skills.
- Basic understanding of CX, SEM, SEO, advertising, and social media.
Ideal Candidate Profile
- Experienced in managing Small Business customer relationships with proven results in retention and growth.
- Strong organizational, project management, and communication skills with ability to document interactions in CRM (Salesforce).
- Energetic and customer-obsessed personality with technical aptitude and ability to explain technological and business concepts clearly.