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Remote mid-level CSM at a known SaaS brand, common role, attracts many qualified applicants.
Core CSM skills transfer across industries but preference for SaaS/CX raises moderate domain sensitivity.
Explicit 3+ years SaaS CSM experience, Salesforce usage, and domain skills produce moderately strict filtering.
Manage and grow Small Business Accounts client base by onboarding, training, retention, and renewal.
Tailor communication and education to each client’s business and online reputation needs to maximize platform usage.
Own the customer experience by troubleshooting, addressing needs, and ensuring successful use of Birdeye’s SaaS platform.
Bachelor’s degree in science, mathematics, business, technology, engineering or equivalent experience.
3+ years of experience in professional services or B2B Customer Success, preferably in SaaS.
Experience with online subscription/SaaS products and SaaS platform configuration and troubleshooting skills.
Basic understanding of CX, SEM, SEO, advertising, and social media.
Experienced in managing Small Business customer relationships with proven results in retention and growth.
Strong organizational, project management, and communication skills with ability to document interactions in CRM (Salesforce).
Energetic and customer-obsessed personality with technical aptitude and ability to explain technological and business concepts clearly.