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Tier-1 brand, generic manager title, and metro location increase candidate competition.
Core L&D skills are transferable across industries, though fintech/regulatory experience increases sensitivity.
Requires leadership and specific AI-enabled learning platform experience but no explicit years, creating moderate filtering.
Lead the strategy and execution of global learning and knowledge management for the Trading Services customer support teams.
Design and deliver AI-enabled training programs and manage knowledge systems to enable exceptional customer experiences worldwide.
Lead and develop a team of learning and knowledge professionals while collaborating with senior stakeholders across multiple business functions.
Senior leadership experience in learning & development, training, or knowledge management.
Proven track record in designing and implementing corporate learning strategies.
Experience with AI-enabled learning and knowledge management platforms (e.g., Sana, Docebo, Cornerstone, ServiceNow KM).
Demonstrated ability to lead teams and manage global stakeholders.
Experienced in driving digital transformation in learning within a complex, global environment.
Strong business acumen with ability to align learning strategies with operational and commercial goals.
Background or familiarity with financial services, fintech, or trading environments preferred.