Sr. Technical Service Advisor
Hewlett Packard Enterprise (HPE) (company site, opens in a new tab)8+ yrsBengaluruOn-siteDirect career pageEst. 22–36 LPA
Posted on 17 Sept
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Job description
Structured overview of role & requirements
About This Role
- Serve as primary post-sales technical service contact for HPE Networking customers, partners, and account teams, managing service delivery including Foundation, Advanced, and Premium Care.
- Coordinate with internal and external stakeholders (HPE, Juniper, partners) to resolve technical issues, escalate critical incidents, and ensure service level agreement compliance.
- Conduct technical network evaluations, health checks, risk assessments, and provide configuration and deployment recommendations to optimize network performance and reliability.
Minimum Requirements
- Bachelor's degree in Electrical/Electronic Engineering, Computer Science, or equivalent mandatory; MBA is advantageous.
- Minimum 8 years' experience in designing, implementing, and troubleshooting Datacenter and IP/MPLS networks.
- Deep understanding of core IP networking protocols: TCP/IP, QoS, VLAN, STP, IPSEC, NAT, IPv6, and Layer 2/3 protocols such as VRRP, OSPF, BGP, Multicast, MPLS VPN.
- Role is on-site at HPE office; relevant HPE or industry networking certifications (JNCIA/JNCIS/JNCIP/JNCIE or HPE Aruba certifications) highly preferred.
Ideal Candidate Profile
- Experienced in managing enterprise-scale network support with direct customer engagement and vendor coordination.
- Strong technical expertise in network operations with the ability to identify risks, drive technical escalations, and deliver proactive consulting.
- Comfortable working independently in unstructured environments, prioritizing multiple tasks with effective communication and stakeholder management skills.