Lead - ServiceNow – Platform Operations
AT&T Inc. (company site, opens in a new tab)13+ yrsBengaluruRemoteDirect career pageEst. 35–60 LPA
Posted on 17 Sept
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Job description
Structured overview of role & requirements
About This Role
- Lead and own end-to-end ServiceNow platform operations ensuring 24x7 availability, stability, and performance across multi-instance enterprise environments.
- Provide technical and architectural leadership including platform upgrades, AI capabilities adoption, and governance adherence.
- Collaborate with stakeholders to drive operational excellence, continuous improvement, automation, and platform modernization initiatives.
Minimum Requirements
- 13+ years total IT experience with 5+ years specifically in ServiceNow platform operations.
- Strong expertise in ServiceNow architecture and hands-on skills with ITSM, ITOM, CSM, APIs, workflows, scripting, and AI capabilities.
- ServiceNow Certified System Administrator (CSA) is mandatory; ITIL Foundation Certification preferred.
- Location requirement: Bengaluru, India.
Ideal Candidate Profile
- Experienced leader in large-scale, 24x7 ServiceNow platform operations in enterprise or telecom/media environments.
- Demonstrated ability to provide architectural guidance, enforce governance, and lead cross-functional teams.
- Skilled in driving AI-enabled workflow implementation, automation, platform upgrades, and operational maturity.