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Job Description
Structured overview of role & requirementsAbout This Role
Lead and own end-to-end ServiceNow platform operations ensuring 24x7 availability, stability, and performance across multi-instance enterprise environments.
Provide technical and architectural leadership including platform upgrades, AI capabilities adoption, and governance adherence.
Collaborate with stakeholders to drive operational excellence, continuous improvement, automation, and platform modernization initiatives.
Minimum Requirements
13+ years total IT experience with 5+ years specifically in ServiceNow platform operations.
Strong expertise in ServiceNow architecture and hands-on skills with ITSM, ITOM, CSM, APIs, workflows, scripting, and AI capabilities.
ServiceNow Certified System Administrator (CSA) is mandatory; ITIL Foundation Certification preferred.
Location requirement: Bengaluru, India.
Ideal Candidate Profile
Experienced leader in large-scale, 24x7 ServiceNow platform operations in enterprise or telecom/media environments.
Demonstrated ability to provide architectural guidance, enforce governance, and lead cross-functional teams.
Skilled in driving AI-enabled workflow implementation, automation, platform upgrades, and operational maturity.