Officer, Branch Operations and Service Head, Consumer Banking Group
DBS Bank (company site, opens in a new tab)5–7 yrsOn-siteDirect career pageEst. 8–14 LPA
Posted on 17 Sept
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Job description
Structured overview of role & requirements
About This Role
- Oversee daily branch operations ensuring compliance with DBS policies, procedures, and regulatory requirements.
- Lead branch service delivery teams to achieve operational excellence, customer satisfaction, and meet performance metrics.
- Develop and execute strategies to enhance customer experience, manage resources, and drive business growth within the branch.
Minimum Requirements
- 5-7 years of experience in branch operations, retail banking, or consumer banking services.
- Proven experience managing branch operations and leading service delivery teams.
- Diploma or Bachelor's degree in Business Administration, Finance, or related field.
- Knowledge of regulatory and compliance requirements in banking.
Ideal Candidate Profile
- Experienced in driving operational efficiency and service quality improvements within a banking branch environment.
- Strong leadership and people management skills with ability to build team capabilities.
- Comfortable collaborating across functions and managing multiple priorities in a regulated financial services context.