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Tier-1 brand, generalist operations role, and likely metro location increase candidate competition.
Strong insurance domain and policy wording expertise required, limiting cross-industry transferability.
No explicit years but requires insurance domain expertise, SLAs, mentoring and process ownership.
Own review of insurance policy wordings across various industry segments ensuring adherence to established best practices.
Meet SLAs for Accuracy, Productivity, and Turnaround Time (TAT) as per agreed standards.
Mentor and upskill team members on system and process knowledge, while handling escalated calls and client queries.
Experience in insurance operations or related process - Not explicitly mentioned in the JD but implied by role nature.
Understanding of insurance broking lifecycle and policy documentation review - Not explicitly stated but necessary for role.
Work Experience Required: Not explicitly mentioned in the JD.
Location/Work Mode: Hybrid work with at least three days per week onsite in local office as per company policy.
Able to become a process expert within three months by rapidly understanding insurance services and associated risks.
Comfortable working in a growing team environment with average team experience around 3 years.
Interested in developing skills in insurance certifications (especially in US geography), reporting, and training others in insurance operations.