BPS - Voice Assistant Manager-Operations
Sopra Steria (company site, opens in a new tab)5–8 yrsNoidaOn-siteDirect career pageEst. 7–12 LPA
Posted on 17 Sept
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Job description
Structured overview of role & requirements
About This Role
- Own end-to-end delivery of voice assistant operations ensuring SLAs and KPIs are met, including incident management and corrective actions.
- Manage and mentor team leaders, SMEs, and associates while driving capability building and succession planning.
- Act as primary client operations contact, manage escalations, handle audits and compliance, and lead continuous process improvements and reporting.
Minimum Requirements
- 5-8 years total work experience.
- Graduate degree required; MBA preferred.
- Must be comfortable working in a 24X7 work environment.
- Should not be color blind.
Ideal Candidate Profile
- Experienced operations leader skilled at managing multi-level teams (leaders, SMEs, associates) in BPS or voice operations.
- Data-driven with experience handling operational MIS, dashboards, and client/stakeholder communications.
- Familiar with operational risk management, quality compliance, and continuous improvement initiatives including automation/RPA.