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Generalist mid-level operations role with common skills and 2-5 years experience, moderate applicant competition.
Requires automotive technical knowledge and dealership experience, limiting cross-industry transferability.
Explicit 2-5 years, industry-specific dealership experience and technical education enforce strict filters.
Manage end-to-end coordination of vehicle service and damage repair processes including customer communication and insurer coordination.
Create and maintain accurate service job lists and approvals in system; liaise with workshops to ensure timely diagnosis, repair, and parts availability.
Address customer complaints to ensure high satisfaction levels measured by Net Promoter Scores (NPS).
Diploma or Bachelor's Degree in Automobile Engineering, Mechanical Engineering, or related field; automotive certification preferred.
2-5 years of experience as a Service Advisor or similar role in the automobile industry; experience in dealerships or authorized service centers preferred.
Strong technical knowledge of automobiles and vehicle systems with ability to communicate technical issues in simple language.
Proficiency in CRM software, MS Office, and systems relevant to service coordination.
Experienced in liaising between customers, insurers, workshops, and internal teams managing automotive service processes.
Comfortable working in dealership or service center environment with operational focus on timely service delivery.
Skilled at balancing technical and customer service aspects to maintain high customer satisfaction and efficient service management.