Operations Administrator
Ayvens (company site, opens in a new tab)2–5 yrsGurugramOn-siteDirect career pageEst. 4–7 LPA
Posted on 17 Sept
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Job description
Structured overview of role & requirements
About This Role
- Manage end-to-end coordination of vehicle service and damage repair processes including customer communication and insurer coordination.
- Create and maintain accurate service job lists and approvals in system; liaise with workshops to ensure timely diagnosis, repair, and parts availability.
- Address customer complaints to ensure high satisfaction levels measured by Net Promoter Scores (NPS).
Minimum Requirements
- Diploma or Bachelor's Degree in Automobile Engineering, Mechanical Engineering, or related field; automotive certification preferred.
- 2-5 years of experience as a Service Advisor or similar role in the automobile industry; experience in dealerships or authorized service centers preferred.
- Strong technical knowledge of automobiles and vehicle systems with ability to communicate technical issues in simple language.
- Proficiency in CRM software, MS Office, and systems relevant to service coordination.
Ideal Candidate Profile
- Experienced in liaising between customers, insurers, workshops, and internal teams managing automotive service processes.
- Comfortable working in dealership or service center environment with operational focus on timely service delivery.
- Skilled at balancing technical and customer service aspects to maintain high customer satisfaction and efficient service management.